QUANTITY QUERY
Invoice DEMO-Q01 Delivery DEL-Q01
THE FINDING
The signature does not settle the quantity query.
The delivery note is signed, but its received-quantity field is blank. The supplied records do not establish whether all 10 cases arrived.
- Invoiced
- 10 cases
- Reported received
- 8 cases
- Amount in question
- £160
2 cases × £80. This is a disputed amount, not a confirmed credit or recovered payment.
01
The supplied records
A
Invoice DEMO-Q01
10 cases at £80 each, totalling £800. Delivery reference DEL-Q01. Tax omitted for this illustration.
B
Customer message
“We received 8 cases, not 10. Please check the remaining two before we process this invoice.” References DEMO-Q01.
C
Delivery note DEL-Q01
Lists 10 cases dispatched and a recipient signature. The received-quantity and discrepancy fields are blank.
02
What we can establish
Supported by these records
- The invoice and delivery note share DEL-Q01. The customer message names the same invoice.
- The billed and reported quantities differ by 2 cases, worth £160 at the invoiced price.
Still unknown
- Whether 8 or 10 cases arrived, or a later delivery took place.
- Whether a credit or invoice adjustment is due.
04
A reply for finance to review
Thanks for flagging the quantity difference on DEMO-Q01. The invoice lists 10 cases and you have reported receiving 8. The delivery note is signed, but the received count is blank. We are checking the dispatch and delivery records for the remaining two cases and will confirm what those records show.
Suggested wording for your team to check and approve. No message is sent by InvoiceCheq.